privacy policy
nightwise s.a r.l.-s

Last update: 01 October 2025

Who we are
Nightwise S.à r.l.-S (“Nightwise”, “we”, “us”, “our”)
Registered office: 43A, Op Patzerat, L-9773 Troine-Route, Luxembourg
RCS Luxembourg: B298929 — VAT: LU36841039
Contact: info@nightwise.lu

Scope

This Policy explains how we collect, use, disclose, and safeguard personal data when you visit nightwise.lu (the “Site”) or interact with our services (events, workshops, exhibitions, newsletters, bookings, and online shop, if any).

Data we collect

  • Identifiers & contact data: name, email, phone, address, company/role.
  • Transactional data: orders/bookings, invoices, payment status (we do not store full card details; payments are processed by our payment provider).
  • Usage data: IP address, device/browser, pages viewed, referrers, time on page, approximate location.
  • Marketing preferences: newsletter opt-ins/opt-outs, event interests.
  • User content: enquiries, feedback, forms, competition entries.
  • Photography at events: we may take photos/videos to document activities. We will seek consent where required and provide onsite notices.

How we obtain data

  • Directly from you (forms, email, ticketing/booking, newsletter sign-up).
  • Automatically via cookies/analytics when you use the Site.
  • From service partners (e.g., ticketing/payment providers) where lawful.

Lawful bases (GDPR)

  • We process data on one or more of the following bases:
  • Contract (to provide services you request, e.g., ticketing).
  • Consent (e.g., newsletters, certain cookies, event photos where required).
  • Legitimate interests (site security, service improvement, minimal analytics, customer communications related to services).
  • Legal obligation (invoicing, tax, accounting, compliance).

Purposes of processing

  • Provide and manage bookings, events, workshops, and orders.
  • Communicate about your requests, changes, and service notices.
  • Send optional newsletters/updates (with unsubscribe at any time).
  • Improve the Site and services (analytics, troubleshooting, security).
  • Keep financial records and meet legal obligations.

Cookies & analytics

We use necessary cookies for the Site to function and (with consent where required) optional analytics cookies to understand usage and improve the Site. You can manage your preferences via our cookie banner and your browser settings. See our Cookie Notice (we can create one if you like).

Data Sharing

We share data only as needed with:

  • Processors (hosting, email, analytics, ticketing/payment providers, CRM), bound by data-processing agreements.
  • Authorities where required by law.
  • Event partners/venues only to the extent necessary to deliver a service (e.g., attendee lists), and only with appropriate safeguards.

We do not sell your personal data, and never will.

International transfers

If processors store data outside the EEA, we rely on lawful transfer mechanisms (e.g., adequacy decisions or EU Standard Contractual Clauses) plus additional safeguards where appropriate.

Data retention

  • Contractual/transaction data: retained as required by law (typically 10 years for accounting records in Luxembourg).
  • Marketing data: until you withdraw consent or we prune inactive lists.
  • Analytics logs: kept only as long as necessary for the stated purposes.

Your rights (GDPR)

You can: access, rectify, erase, restrict or object to processing, and port your data, subject to conditions. Where processing is based on consent, you can withdraw consent at any time. You also have the right to lodge a complaint with the CNPD (Luxembourg data protection authority).

To exercise your rights, please contact: info@nightwise.lu

Children

We actively work with children of all ages in educational contexts. We do not publish identifiable images, audio, or video of minors without prior written consent from a parent or legal guardian. Where consent is not given or is withdrawn, we will avoid capturing identifiable images or will blur/crop or refrain from publishing.

We collect only data strictly necessary for the activity (e.g., participant name, emergency contact, medical notes provided by the parent/guardian where appropriate). Parents/guardians may withdraw consent at any time by contacting info@nightwise.lu

Security

We implement appropriate technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure; we work to continuously improve our safeguards.

Third-party links

Our Site may link to external sites we don’t control. Their privacy practices apply; review their policies.

Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated on this page and, where appropriate, by email/notice.

Contact

For questions or requests: info@nightwise.lu

Postal: Nightwise S.à r.l.-S, 43A, Op Patzerat, L-9773 Troine-Route, Luxembourg